Talk to the Y1 Game team
Telegram is the fastest way to reach us — the support desk is staffed around the clock and most messages get a reply within minutes. Use the form further down if you would rather write in detail, and check the FAQ below first: it answers the majority of what people ask.
Two channels, two different jobs
Sending your message to the right place gets you an answer far faster. Account and payment problems go to the private support desk; news, bonus codes and general chat live in the community group.
Telegram Support Desk
Account access, stuck deposits, withdrawal queries, KYC documents, bonus questions, APK install problems. Staffed 24 hours a day, every day. Typical first reply: under five minutes.
@bbxxyyz · t.me/bbxxyyzNews, Promos & Community
New Y1 Game APK builds, fresh game releases across every category, festival events, limited-time bonus codes and the community itself. Join here first if you want to hear about promotions while they are still live.
@yn_games · t.me/yn_gamesSend a detailed message
Use this form for partnership enquiries, content corrections, privacy requests or anything that needs more space than a chat message. For urgent account or payment issues, Telegram will always be faster.
Before you write — quick answers
- Deposit not showing? Wait five minutes, then send the UTR reference to Telegram support.
- Withdrawal pending? Normal window is about two hours, up to twenty-four at most.
- "App not installed"? Remove the older build first — see the troubleshooting guide.
- Bonus not credited? Check the promotions tab — most components need activating first.
- OTP not arriving? Wait the full sixty seconds before requesting a resend.
Security reminder
Our official channels are exactly two Telegram handles: @bbxxyyz for support and @yn_games for community and news. Anyone contacting you from a different account claiming to be Y1 Game staff — especially if they request a password, an OTP, a UPI PIN or a "verification fee" — is not us. Block and report them.
We will never ask you to transfer money to an individual's personal account, and we will never request remote access to your phone.
Staying in control of how you play
These games — slots, live casino, cards, crash, fishing and game shows alike — are designed as entertainment, and they carry a built-in house edge. Over a long enough run the mathematics favours the operator — that is simply how it works. Played within a budget you have decided in advance, it can be an enjoyable way to spend time. Played as a way to make money or recover a loss, it reliably goes badly.
Signs worth taking seriously
- Playing for longer than you intended, more often than you intended.
- Depositing money set aside for bills, rent, food or repayments.
- Borrowing money — from anyone — to keep playing.
- Chasing losses with larger stakes to "get back to even".
- Hiding how much you play or how much you have spent.
- Feeling anxious, irritable or low when you are not playing.
If any of that sounds familiar, stop and take a break. There is no shame in it, and the earlier you act the easier it is.
Practical tools you can use today
- Set a hard budget before opening the app, and treat it as spent entertainment money the moment you deposit.
- Set a time limit using your phone's built-in screen-time controls.
- Keep stakes small — around 1% of your session budget per spin.
- Withdraw winnings promptly instead of leaving them in the balance.
- Never play while stressed, upset, tired or drinking.
- Request a deposit limit or account cooling-off from support — just ask, and it will be arranged.
Getting help
If gaming is affecting your finances, work, studies or relationships, speak to someone you trust and consider contacting a professional counselling or addiction support service in your area. If you would like your account restricted or closed, message the support desk and say so directly — the request will be actioned without argument.
18+ only. Gambling involves financial risk and may be addictive. Never play with money you cannot afford to lose.
What our desk gets asked most
On Telegram, usually within five minutes at any hour. Messages sent through the form on this page are answered by email and can take longer, so use Telegram for anything urgent.
No. y1-game.co is an independent affiliate website, not the operator — we have no access to accounts, wallets or the payment system. For anything involving your balance, message the operator's support desk on Telegram, which is the correct and fastest route.
Your registered mobile number, what you were trying to do, when it happened, and a screenshot if there is an error on screen. For install problems, add your phone model and Android version. Never send passwords, OTP codes or UPI PINs.
Yes. The Telegram support desk handles both English and Hindi, and the app interface supports both languages.
Send the link, username or screenshot to the support desk. Impersonation accounts and cloned APK mirrors are the biggest risk to players in this category, and we act on every report we receive.
Use the form on this page and select "Partnership / affiliate enquiry". Include your channel, audience size and region, and we will come back to you.
Select "Privacy or data request" in the form, or message the support desk. Full detail on what we collect and how to exercise your rights is in our Privacy Policy.
Get help on Telegram in minutes
Support around the clock, plus a community group where every new promo and APK build is announced first.
18+ only · Play responsibly · Never share your password or OTP with anyone